Returns/Cancellations

Returns

You must return your item(s) back to us no later than 30 days from the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns may be redeemed for store credit or a refund:

If you choose store credit, you will receive the full value of your return, with no deductions.
If you choose to receive your money back to your original payment method, a $15 restocking fee will be deducted from the refund amount.

To complete your return, please click here

We offer free returns. Shipping label can be created from the link above.

Order Change/Cancellations

We begin processing all standard orders right away to ensure fast shipping. Because of this, changes or cancellations cannot be guaranteed once an order has been placed. This includes edits to items, shipping addresses, or cancellation requests.

Orders placed with an extended shipping timeframe may be cancelled if you contact us before the order is prepared for shipment. If you need to cancel one of these orders, please reach out to us immediately.

For all other orders, once processing has started, we’re unable to guarantee any changes or cancellations. If your request cannot be made in time, you’ll need to wait for the shipment to arrive and then follow our return process.

Please note: If an incorrect shipping address was entered and we were not contacted in time, we cannot guarantee correction or successful delivery.

Reviews Summary

Customers say they had a great experience with Verano Hill, praising the quality and craftsmanship of the bags they purchased. Many highlight the fast shipping and secure packaging, with orders often arriving earlier than expected. Consumers also noted that the bags look like Read More the photos online, which builds trust in the brand. Several reviewers mentioned receiving compliments when using their bags, and some shared that they are repeat customers due to their satisfaction with previous orders. Overall, people appreciate the style, durability, and accurate representation of the products.

The Satisfaction after product arrival product's quality

The product's quality, durability, and attention to detail were excellent. Regarding the company, they were in constant communication and answered all my inquiries until the shipment arrived. My sincere thanks and appreciation to them. The shipment was delayed for about two months, but they responded quickly from my very first question.

The bags I bought were super amazing.

The bags are beautiful quality

The bags are beautiful quality, and the delivery service has been great.

The quality is 🤌🏿🔥🔥🔥🔥🔥🔥🔥

Delivered on time, for my gf , hoping she likes it

Customer Reviews

Returns/Cancellations